Unit 4
People in Organisations
P1 - I will describe the main job roles and functions within 3 organisations. Those companies are John Lewis Partnership, Cancer Research UK and North Middlesex Hospital.
John Lewis Partnership
The John Lewis Partnership is a private company, employee-owned UK partnership which operates John Lewis department stores, Waitrose supermarkets and a number of other services. John Lewis Partnership is a retailer which was founded in 1929 in London. It is a Private Limited Company and it is in a private sector. All shares are kept in the company. The products they sell include clothing, cosmetics, housewares, food and direct services.John Lewis Partnership’s aim is to “be a business where our leaders feel confident with, and have full understanding of the diversity in their teams, so that they can ensure Partners have a consistent, equitable, and motivating experience of the Partnership”.
Website design features
Funding
John Lewis Partnership has got foundations such as: Waitrose Foundation, John Lewis Foundation, John Spedan Lewis Foundation and Golden Jubilee Trust. They all raising money from sales to help to the environment such as farms, education or seniors etc. They not getting any funding. They get money for the company from the all products they sell.
Source
Financial issues and risks
This company cares about every customer. The privacy is very important for them. They do not release any of personal details of any customer to any company outside of John Lewis Partnership for any marketing purposes. They treat all the personal information as a confidential. John Lewis has got many different payment options. They collect payment through PayPal, debit cards, vouchers, membership cards etc. They do return policy via Royal Mail or myHermes website or via John Lewis shop.
Source
Rules and regulations
Job roles in John Lewis Partnership
In the navigation bar we can click "Jobs in Partnership". John Lewis Partnership has got many different job roles you can apply for. You can look for jobs in UK, Scotland and Wales. You can find jobs in different areas such as: Graduate, Builiding and Services, Head Office, IT John Lewis, John Lewis Branches, John Lewis Distribution, John Lewis Manufacturing Other, Partnership Services, Residential Clubs, Waitrose, Waitrose Distribution, Waitrose Farming and Waitrose Supermarkets. You can also choose what hours you prefer whether it is part-time or full time job.
Funding
John Lewis Partnership has got foundations such as: Waitrose Foundation, John Lewis Foundation, John Spedan Lewis Foundation and Golden Jubilee Trust. They all raising money from sales to help to the environment such as farms, education or seniors etc. They not getting any funding. They get money for the company from the all products they sell.
Source
Financial issues and risks
This company cares about every customer. The privacy is very important for them. They do not release any of personal details of any customer to any company outside of John Lewis Partnership for any marketing purposes. They treat all the personal information as a confidential. John Lewis has got many different payment options. They collect payment through PayPal, debit cards, vouchers, membership cards etc. They do return policy via Royal Mail or myHermes website or via John Lewis shop.
Source
Rules and regulations
- Statutory Rights - meaning Consumer Rights. When you buy anything the Consumer law protects you. (Entire Agreement - "These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what John Lewis and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.")
- Limitation of Liability - is a clause that specifically states that the liability of each shareholder for the company's debts and obligations is limited to the par value of company fully paidup shares. ("We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses")
- Data Protection Act 1998 - confidential information is information that is not publicly available, that the law protects from misuse or improper disclosure by a person who is under an obligation to keep it confidential. ("We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.")
Job roles in John Lewis Partnership
In the navigation bar we can click "Jobs in Partnership". John Lewis Partnership has got many different job roles you can apply for. You can look for jobs in UK, Scotland and Wales. You can find jobs in different areas such as: Graduate, Builiding and Services, Head Office, IT John Lewis, John Lewis Branches, John Lewis Distribution, John Lewis Manufacturing Other, Partnership Services, Residential Clubs, Waitrose, Waitrose Distribution, Waitrose Farming and Waitrose Supermarkets. You can also choose what hours you prefer whether it is part-time or full time job.
Organisational structures
John Lewis Partnership has got Hierarchical Organisational Structure with a Chairman of the Board on the top, 4 directors and Deputy Chairman of the Board. It also has many different departments.
Cancer Research UK
Cancer Research UK is a cancer research and awareness charity in the United Kingdom formed on 4 February 2002 by the merger of The Cancer Research Campaign and the Imperial Cancer Research Fund. Cancer Research UK is registered charity in United Kingdom which was founded by Harpal Kumar in February 2002. This is a Non-Governmental Organisation.
Cancer Research UK’s aim is to “save lives by preventing, controlling and curing cancer”. They do this through funding world-class research into all aspects of cancer, providing information and influencing public policy.
http://www.cancerresearchuk.org/about-us/what-we-do/
Cancer Research UK’s aim is to “save lives by preventing, controlling and curing cancer”. They do this through funding world-class research into all aspects of cancer, providing information and influencing public policy.
http://www.cancerresearchuk.org/about-us/what-we-do/
Website design features
Funding
Cancer Research UK is getting funding from events, donations, legacies, volunteers, direct giving, goods they sell in their shops. They do not receive any funding from government, so it is really good idea to help them get more money by donating online. You can make a single donation or do it as a direct debit.
Financial issues ad risks
Customers can get into the website and donate, as they also can shop online. People can create an account on the website and start to look for what they want. They have different prices of delivery.
Rules and regulations
- Returns Policy - return your item in the if possible original packaging within 14 days.
- Limitation of Liability - "Cancer Research UK hereby disclaims all warranties and conditions with regard to the Material and any good or services supplied on relation to the Website, whether express or implied or statutory (including all implied warranties and conditions of merchantability and fitness for a particular purpose). In no event shall Cancer Research UK be liable for any indirect, punitive, special, incidencial, or consequential damages whatsover even if Cancer Research UK has been advised of the possibility of damages including, without limitation, damages for loss of use etc."
- Data Protection Act 1998 - "We will use your personal information:
- to provide you with the services, products or information you have requested;
- to create an accountfor you if you register with us;
- for administration purposes
- to further our charitable aims, including for fundraising activities."
Job roles
There a lot of different job roles in Cancer Research UK, including: Administration, Finance, HR, Marketing, Retail etc. (click on a job role, it will move you to the website with a description)
Organisational structures
North Middlesex University Hospital
North Middlesex University Hospital is one of the most London's busiest acute hospitals. Over 20 years they served more then 250 000 people who is living in the Boroughs of Enfield and Haringey and surrounding areas such as Barnet and Waltham Forest. They provide excellent customers service and have big range of specialist which are pleased to help you at all times. The specialists include Stroke, HIV/AIDS, Cardiology (including heart failure care), Hematology Diabetes, Sleep Studies, Fertility and Orthopedics.
Their aim is "to deliver is high quality clinical care, outstanding customer care and efficient organisational systems and processes."
Website design features
Funding
They get funding by volunteering, The League of Friends and Donations. Also they get fund from patients, local community and local businesses. The League of Friends and volunteers are people from local community who share their free time with patients, visitors and staff. They organise fundraising events to get more money. You can donate by buying a check and send it to the hospital on this address:
Ailsa Bawn, Deputy Director of Finance
Finance Department
North Middlesex University Hospital NHS Trust
Sterling Way
London N18 1QX
Financial issues ad risks
North Middlesex University Hospital is getting money from government which is raising through taxes.
Rules and regulations
- The Freedom of Information Act - "was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligation on public authorities."
- Data Protection Act 1998 - "Any infromation given to the Trust in connection with the NHS Foundation Trust status will only be used for that purpose. Names of Members will be included on a public register unless we are notified in writitng that you do now want your name to appear on a public register. Personla details will not be released to a third party without your written authority. The information will be stored and processed with the Data Protection Act 1998."
Job role
There are many different job roles in NHS Area. Here is a list of them:
- Administrative & Clerical
- Allied Health Professional
- Biomedical Science
- Clinical Services
- Dental
- Estates & Ancillary
- Executives
- Healthcare Assistant
- Healthcare Scientists
- Medical
- Healthcare Scientist Trainees
- Midwifery
- Nursing
- Occupational Therapy
- Pharmacy
- Physiotherapy
- Professional Scientific & Technical
- Psychology
- Radiography
- Speech & Language Therapy
- Students
- Apprenticeships
Organisational strucutres
"The trust is led by Actin Chair Lynne Cantor and Chief Executive Julie Lowe, supported by full-time Executive Directors and part-time independent Non-Executive Directors, appointed by the NHS Appointments Commission. The Executive Directors are responsible for the daily running of the organisation and together with the Non-Executive Directors have a collective responsibility for setting the strategic direction of the Trust, ensuring its achievement against performance targets and upholding high standards of governance and probity.
Specifically the role of the Trust Board is to manage the Trust by:
- Setting the strategic direction of the Trust within the context of the Government and the NHS priorities
- Regularly monitoring the Trust’s performance against its objectives
- Providing financial stewardship through value for money, financial control and financial planning and strategy
- Ensuring the Trust provides high quality, effective and patient focused services
- Ensuring high standards of corporate governance, personal conduct and compliance with statutory duties are maintained
- Ensuring there is effective dialogue with the local communities on plans and performance and that these are responsive to the community’s needs."
P2 - I will identify different organisational structures used within business organisation. I will give a description, picture and example of business that use the following organisational structure.
Organisational structure
Organisational structure is the arrangement of line of authority, communications, rights and duties of an organisation. This structure determines how the roles, power and responsibilities are assigned, controlled and coordinated, it also determines how information flows between the different layers of management within the organisation.
There are three main organisational structures such as hierarchical, flat and matrix. All organisations are likely to have several layers of authority within the business, the amount of layers depends on whether the business has a flat or hierarchical structure.
Flat - flat structure has got less number of layers or just only one layer of management. In this structure "Chain of Command" is short but the "span of control" is wider. "Span of control" refers to the number of employees that manager is responsible for. If company has got small number of management layers it usually means that the company is small.
Matrix - in a matrix structure, work of individual person is acrossing teams and projects as well as within their own department or function. As an example, if project or team task is established to develop a new product it might include engineers and specialist designers as well as those with marketing, financial, personnel and production skills.
Hierarchical - hierarchical structures contain many layers of management, feedback is transferred from lower layers upwards, this structure enables tight control within the organisation, it also offers opportunities for promotions and can help to reduce stress levels for both managers and employees. Reporting systems from the top of the structure to the bottom are known as chains of commands. The only problem with this structure is communication, if organisational works are done without effective management, it can take a lot of time for the information to be passed down the chain of commands and some staff may not have the power they should, this can cause delays and lower the employee’s motivation to work to a high standard.
John Lewis Partnership is an example of a business with hierarchical structure.
P3 - I will produce a basic job description and a person specification for a different job.
Company - La Perfection
Position of - Personal Assistant
Start date - Immediate
Job description
Provide 'day by day' assistance, which includes:
- receiving incoming phone calls
- emails
- arranging meetings
- dealing with enquiries
Essential criteria
Candidates must have GCSEs at grade A-C or equivalent including Maths and English. Good customer service skills, communication and inter-personal skills are essential. They must also be very well organised, detail oriented and confident.
Desirable skills
Be creative and be able to work with other ideas. Ability to work under pressure. Research and information management skills.
More information
Hours: 36 hours per week, Monday to Friday,
Age: 19-60
Pay: £6.55
To apply for this vacancy please call 07447670692 and ask for Karina.
P4 - Interview
P5 - I will match current knowledge and skills to possible job opportunities using appropriate sources of information and advice.
Crew Member/Cashier - McDonald's
This is the McDonald's requirements and attributes of a position as a Crew Member/Cashier:
How I meet their person specifications:
I work as a Crew Member/Cashier in McDonald's right now. They have provided 3 weeks training for me. All the time I need to smile and deal with different kind of people. I am friendly, helpful and always ready to work. I am ready to work under pressure and in the fast environment. I have good communication skills and I like to work in a team. I am a good listener and know that face-to-face verbal communication is most important in fast food restaurant especially when you work in the front counter. I know that quality and service need to be kept in a high standard.
Sales Assistant - WHSmith
This is the accountabilities and requirements for the position of Sales Assistant in WHSmith:
The Accountabilities
- To always deliver a friendly service, smiling, greeting and making eye contact with every customer you come into contact with
- Working on tills accurately and efficiently, to provide a positive customer experience.
- Carry out stock replenishment, ensuring all areas of the store remain tidy
- Working as an active member of the team, supporting colleagues in all tasks
- Meeting high standards of display and visual merchandising to ensure the store is well presented. Accurately following planograms
- Demonstrate good product knowledge to customers on key promotions and offers. Approaching customers that may require assistance if you are on the shop floor
- Targeted on having appropriate Till Point Conversations with every customer to add on sales and increase the average transaction value.
- Some roles will involve pushing loaded trolleys of stock for long distances
The Requirements
- Experience gained within a retail environment preferred
- Confident approach towards maximising sales opportunities
- Flexibility towards working hours
- Strong communication skills and ability to participate as a key team member
How I meet their specifications:
I am very friendly person so I will not have a problem with smiling and greeting customers. I have till and cash handling experience so I will be able to work efficiently on the till. I have good communication skills which will help me to provide good customer service. Stocking out is nothing new to me so I will not have any problems with that. I am also helpful so if any customer or colleague need help I always will be there. I have good memory, knowledge of a product and offers would not be a problem for me. I have retail environment experience. I am very confident and flexible person.
P6 - I will produce my personal career development plan.
My personal career development plan.
In the future I would like to work as a Property Manager.
In 2013 I need to finish my BTEC Business Enterprise and ICT Level 2 course with at least Merit grade. I also need to pass my Functional Skills in English and Maths. Find a better full time job for a summer holiday and in academic year change it to part time job. I also need to get accepted for my next year course.
In 2013 (September) - 2014 I will start my Access to H.E. Diploma in Business Studies which is equivalent to BTEC Level 3. I will also try to do my GCSE English and Maths. May look for a permanent part time job in Business environment.. I need to apply for a university before January 2014. In June 2014 I want to finish my Access course with Merits and Distinctions.
In September 2014 I would like to go university and start my degree in Business Management or Marketing. Look for a part time job in Property Agency or take it as a work experience if university will provide it.
In 2015+ I would like to finish my master degree in Business Management or Marketing (2014-2018) and find permanent full time job in Estate Agency.
To become a Property Manager I need to be prepared to work under pressure and in the fast and growing environment. Need to have strong experience with customer service and provide excellent phone manner, also need to be very well organised. To achieve my long term goals I have to finish my courses and get all possible qualifications. I hope that everything I have learnt and will be gaining will help me to achieve what I want.
M1 – I will talk
about main job roles within two organisations, which are John Lewis Partnership
and Cancer Research UK and compare them.
Cancer Research UK
Cancer Research UK
is a cancer research and awareness charity in the United Kingdom formed on 4
February 2002 by the merger of The Cancer Research Campaign and the Imperial
Cancer Research Fund. 
Functional areas of Cancer Research UK
·
Administration & PA
·
Event Management
·
Facilities Management
·
Finance
·
Fundraising
·
Health and Safety
·
Human Resources
·
Information Technology
·
Legal
·
Marketing
·
PR, Communications & Information
·
Procurement
·
Public Health Policy & Legalisation
·
Retail
·
Science and Research
·
Web and Digital
John Lewis
Partnership
The John Lewis Partnership is a private company, employee-owned UK
partnership which operates John Lewis department stores, Waitrose supermarkets
and a number of other services.
Functional areas of John Lewis Partnership
·
Customer
service
·
Distribution
·
Finance
·
Human
resources
·
IT
·
Marketing
(advertising)
·
Sales
John Lewis Partnership is a retailer which was founded in 1929 in London. It is a Private
Limited Company and it is in a private sector. All shares are kept in the
company. The products they sell include clothing, cosmetics, housewares, food
and direct services.
Cancer Research UK is registered charity in United Kingdom which
was founded by Harpal Kumar in February 2002. This is a Non-Governmental Organisation.
Aims and Objecitves
John Lewis Partnership’s aim is to
“be a business where our leaders feel confident with, and have full
understanding of the diversity in their teams, so that they can ensure Partners
have a consistent, equitable, and motivating experience of the Partnership”.
Their diversity is based on three values: “ Partners are treated as individuals
and with respect, honesty and fairness; employment policies are fair and
provide equal opportunities for all, regardles of age; Partnership respects and
reflects the communities we are part of”.[i]
Cancer Research UK’s aim is to
“save lives by preventing, controlling and curing cancer”. They do this through
funding world-class research into all aspects of cancer, providing information
and influencing public policy.[ii]
Functional Areas
John Lewis Partnership
|
Cancer Research UK
|
Marketing - John Lewis and Waitrose
consistently offer the best quality products at great value
The John Lewis
Partnership offers a vast but carefully selected range of products.
|
Marketing - Cancer Research UK has a diverse
marketing team, with responsibilities ranging from the delivery of digital
campaigns to retail and direct marketing. The team supports a broad area,
from fundraising activities to health awareness and information campaigns, at
both a regional and national level.
|
IT - Technology has been identified and
supported at Board level as the single most important driver of our already
impressive business growth – in the UK and internationally.
|
IT - Team provides
the essential technology services and infrastructure that enable us to run
our projects and activities. The team manages and supports key operating
business systems, from email, phones and networks to financial management
packages.
|
Finance - IT systems allow our Buyers to
analyze sales and trends. They enable us to pay our suppliers efficiently and
on time. They help us monitor our store and warehouse stock levels, and plan
distribution schedules.
|
Finance - The team is responsible for
ensuring compliance with financial laws and regulations, and providing
high-quality targeted financial reports to enable sound decisions within the
organisation.
|
Legal - has responsibility for ensuring
compliance with all relevant legislation, regulations and codes of best
practice. From informing the business about changes in the law to
facilitating good governance.
|
Legal - The team provides practical and
commercial legal advice and creative solutions to legal issues. They also
ensure that Cancer Research UK is legally compliant on matters such as
charity governance, regulatory issues, and commercial contracts.
|
Buying - All our
department stores and Waitrose food shops set out to meet all our customers’
needs for fashion and food, offering choice, quality and a variety of prices
in every category.
|
Fundraising - The
team works to build stronger relationships with our many supporters, and
drive fundraising innovation to maximise contributions.
|
Merchandising - Many of our customers don’t
realise the huge amount of thought and strategic planning that goes into the
laying out of the goods in our Waitrose and John Lewis stores. Put simply,
‘what goes where’ is the key responsibility of our Merchandising teams.
|
Search and Research -
They have a large
team of research funding managers working to ensure that the public money we
receive goes towards funding the best research into the causes, treatment and
prevention of cancer.
|
Retail - Based within Head Office, our
Retail Operations team works closely with branches to shape the way in which
customer services are delivered.
|
Sales and Retail - teams
are among the most visible faces of the Charity and help to raise awareness
of our cause as well as generating income. This principle remains at the
heart of our procurement activity, and our team supports departments across
Cancer Research UK to make informed purchasing decisions.
|
Food Technology - Waitrose
has established itself as a leader in the food retail industry, not on the
basis of sheer size but of quality.
|
HR - The team provides advice and
guidance to managers as well as staff at all levels, and support individual,
team and organisational development in order to continuously improve
performance.
|
M2 – I will produce a detailed and relevant job description and a person specification for a specific job.
La
Perfection is looking for experienced Personal Assistant for a wedding planning service business. This is a
full time job, paid £6.55 per hour. Working hours are from 9am to 6pm from
Monday to Friday and 10am to 5pm on Saturday.
Job desription:
I am looking
for a person to provide ‘day by day’ assistance which includes receiving
incoming phone calls, emails, arranging meetings, dealing with enqueries. You
need to provide excellent customer service at all times and be ensure that
customer is happy with our service, that the customer received what wanted,
needed and expected.
The
applicants have to be friendly and polite. Always have a smile on their face.
Be punctual, hardworking and very well organised. Be ready to help to anyone.
You must speak fluent and formal English and have a permit to work legally in
UK.
Essential criteria:
Candidates
must have GCSEs at grade A-C or equivalent Maths and English. Good customer
service skills, communication and inter-personal skills are essential. The
applicants must be confident and detail oriented.
Desirable skills:
Be creative
and be able to work with other ideas. Ability to work under pressure. Research
and information management skills are welcome.
More information:
Hours: 40
hours per week, Monday to Friday, 9am to 6pm
Age: 19-60
Pay: £6.55
-> £6.85 -> £7.10
Holidays: 28
days in a year, when work overtimes + 7 days
To apply for this job please call 07447670692 and ask for Karina.
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